Cardiff MediaCardiff Media Ltd ("we", "us", "our") is committed to protecting the privacy and security of your personal data. This policy describes how we collect, use and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Data (Use and Access) Act 2025 (DUAA) and the Privacy and Electronic Communications Regulations (PECR).
1. Data controller
Cardiff Media Ltd is the data controller responsible for your personal data. Website: https://www.cardiffmedia.co.uk. Contact email: techcardiffmedia@gmail.com.
2. Information we collect
- Contact data: name, email address, phone number and company name provided through our contact form.
- Service data: information about your website, SEO or video requirements.
- Technical data: IP addresses, browser types and usage patterns collected through our hosting provider (Cloudflare) and, with your consent, analytics.
3. Lawful bases for processing
- Contractual necessity: to provide the services you request.
- Consent: for marketing communications and non-essential cookies.
- Legal obligation: to comply with statutory requirements.
- Recognised legitimate interests (Article 6(1)(ea) UK GDPR): under the DUAA 2025 we may process personal data where necessary for recognised legitimate interests, including security, the prevention of crime and fraud, and maintaining and improving our services.
4. Contact form
Messages sent through our contact form are processed by Formspree on our behalf and delivered to our inbox. We use them only to reply to your enquiry.
5. Testimonials and reviews
In line with the Digital Markets, Competition and Consumers Act 2024, all testimonials on this site represent the genuine experiences of clients who have engaged Cardiff Media Ltd. We don't provide undisclosed incentives for reviews, and we don't publish fake reviews or misrepresent feedback.
6. Your rights
You have the right to access, correct or erase your personal data, and to restrict or object to certain processing.
7. Complaints
You can complain directly to Cardiff Media Ltd in writing to our contact email. We'll acknowledge every complaint within 30 days and give you an outcome without undue delay. You also have the right to complain to the Information Commissioner's Office.
8. Cookies
This website is a static site and sets no cookies of its own for essential functions. Any analytics or marketing cookies are only used with your consent, which you can withdraw at any time through your browser settings.
9. Retention and security
We keep personal data only as long as needed for the purposes it was collected for, including legal, accounting and reporting requirements, and we use appropriate technical and organisational measures to protect it.
10. Third-party links
This site links to third-party websites such as YouTube, Facebook, LinkedIn and RepGro. We don't control those sites and aren't responsible for their privacy statements.
11. Updates
We may update this policy to reflect changes in our practices or legal obligations. Significant changes will be shown clearly on this page.